Refund and Returns Policy - Unique Essentials Vault

At Unique Essentials Vault, we are committed to providing quality products and outstanding customer service. We want you to shop with confidence, and if you are not completely satisfied with your purchase, we are here to help. This Refund & Return Policy explains the conditions and process for returning eligible items and receiving a refund.

Return Eligibility

We accept returns within 30 days from the date your order is delivered. To qualify for a return, your item must:

Be unused, unworn, and in its original condition.
Be returned in its original packaging with all accessories, manuals, tags, and included items.
Be accompanied by proof of purchase, such as your order confirmation or receipt.

Returns requested after the 30-day return period may not be eligible for a refund.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged, defective, or incorrect:

Gift cards.
Clearance or final sale items.
Personalized or custom-made products.
Items showing signs of use, misuse, or damage after delivery.
Products missing original packaging or accessories.

How to Start a Return

To request a return, please follow these steps:

Contact our customer support team within the eligible return period.
Provide your order number and the reason for the return.
Wait for return authorization and shipping instructions.
Carefully pack the item in its original packaging.
Ship the item using the instructions provided by our support team.

Returns sent without prior authorization may be delayed or refused.

Return Shipping

Shipping charges depend on the nature of the return:

Our Error (Wrong item shipped, damaged product, defective product): We will provide a prepaid return shipping label whenever applicable.
Customer Preference (Ordered wrong item, no longer wanted, ordered by mistake): The customer is responsible for the return shipping costs. Original shipping charges are non-refundable unless the return is due to our error.

Restocking Fee

We do not charge any restocking fee for approved returns.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery. If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Please include:

Your order number.
A description of the issue.
Clear photos of the product and packaging.

Once your request has been reviewed, we will provide an appropriate resolution, which may include a replacement, a full refund, a partial refund, or store credit when applicable.

Refund Processing

After we receive and inspect your returned item, approved refunds are generally processed within 7 business days.

Refunds are issued to the original payment method used for the purchase.

Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Exchanges

We currently offer exchanges only when:

The product is defective.
The product was damaged during shipping.
You received the wrong item.

To request an exchange, please contact our customer support team.

Order Cancellation

Orders may be canceled only before they have been processed or shipped. Once an order has been shipped, it cannot be canceled. If you no longer want the item, you may request a return after delivery in accordance with this policy.