FAQs
Frequently Asked Questions
1. Where is Unique Essentials Vault located?
Unique Essentials Vault is a United States-based online retailer specializing in candles and home fragrance products.
Business Address:
14101 Sparta Ave NW lot 54
Kent City, MI 49330
United States
2. What products do you sell?
We offer candles, diffusers, and home fragrance products designed to enhance everyday living spaces.
Product availability and details are displayed on each product page.
3. Do you ship internationally?
Currently, we ship orders within the United States only.
4. How long does shipping take?
Orders are processed within 0–2 business days.
After processing, delivery typically takes:
• Transit Time: 3–5 business days
• Total Delivery Time: 3–7 business days
Delivery times may vary depending on location and carrier conditions.
5. How much does shipping cost?
Shipping charges, if applicable, are displayed during checkout before completing your purchase.
6. Will I receive tracking information?
Yes. Tracking information is provided through email after your order has been shipped.
7. What payment methods do you accept?
We accept major payment methods including:
• Visa
• Mastercard
• American Express
• Discover
• Stripe-supported payments
8. Can I cancel my order?
If you need to cancel or modify your order, please contact us as soon as possible.
Once an order has been processed or shipped, changes may not be possible.
9. What is your return policy?
Returns are accepted according to our Return & Refund Policy.
Please review the policy for eligibility requirements and timelines.
10. What if my order arrives damaged?
If your order arrives damaged, please contact us within the required timeframe with photos of the damaged item and packaging.
11. How can I contact you?
Unique Essentials Vault
Email: info@uniqueessentialsvault.shop
Phone: +1 (616) 799-9489
Customer support hours:
Monday–Friday
10:00 AM – 8:00 PM